FAQs - phpAuction.net: web based auction software

Server Configuration Problems

• The problem is that your PHP installation has safe_mode set to ON. Phpauction needs safe_mode=OFF in order to run. If you have access to the php.ini file you can switch it off; otherwise, please ask to your system administrator or your hosting provider to turn off this setting.

  I receive the following error: "Warning: SAFE MODE Restriction in effect". What can I do?

• There could be different causes:
  
  - If it was already installed and suddenly it stopped working, your provider probably upgraded PHP and you don't have the necessary ixed file to run the encrypted version. Note that provider do not use to send a note to your costumers when they upgrade software (even if they should).
  At Phpauction.net we use to make the ixed files available as soon as a new PHP version is released through the news section.
  
  - If you have the file but it's still not working, be sure to place it in the ixed directory.
  
  - If you are a Pro Plus, XL or Source code user by default the ixed/ directory is in includes/ directory. We recommend you to copy it and paste it in the main installation directory too without deleting the original one in includes/.
  
  Additionally, we recommend using the source guardian's How-to-Install tool provided at:
  http://www.sourceguardian.com/ixeds/how_to_install_ixed.html
  
  Please note that the ixed files are not availbale for PHP release candidate versions.

  I receive an error message related with the file .fre or .lin file (IE: file ixed.4.3.2.fre or ixed.4.4.lin). What can it be?

• Check that the uploaded/cache/purge file can be writable. The following command typed from the command line or a FTP client solves the problem:
  - chmod -R 666
  If you still receive the same error try the following command:
  - chmod -R 777

  I receive the following error: Warning: touch(): Unable to create file /phpauction/uploaded/cache/purge because Permission denied in /phpauction/cron.php on line or similar related to the file uploaded/cache/purge and cron.php

• This problem is caused because has been introduced a PHP's compilation syntax error in the line mentioned. The most common errors is to delete a character such as ; or $ .
  
  Please check that line carefully and ensure the line has the next general syntax:
  
  $MSG_XXX = "______________________________";
  
  If you use quotes ("") in your text, please ensure to "escape" the quote's preceding them with a backslash, such as:
  
  $MSG_XXX = "_______\"_____\"_________________";
  
  The back slash will avoid causing a syntax error.
  
  

  I receive the following error: Parse error: parse error, unexpected T_VARIABLE in /www/phpauction/includes/messages.EN.inc.php on line XXX when editing/translating the messages file

• This problem is normally caused because you have added an extra space or "new line" after the final PHP's closing tag ?> in some file of the /includes directory, such as messages or mail's body files.
  
  It commonly occurs when some of those files are edited. In this case please check the message file that has been edited recently and delete any white space or brake of line after the closing tag ?>.
  
  It could seem fool, but PHP's has that restriction!
  

  I edited a file and received the following error: Warning: Cannot modify header information - headers already sent by (output started at www/phpauction/includes/messages.EN.inc.php:2422) in /www/phpauction/header.php on line 15 or similar.

• You have a similar error message to:
  Warning: SourceGuardian: Unable to register functions, unable to load in Unknown on line 0
  PHP script /home/mysite/public_html/includes/settings.inc.php is protected by SourceGuardian and requires file ixed.lin.4.4.1.pxp.
  This is an encryption incompatibility issue, the encryption you have it is encrypted for PHP versions prior to 4.4.X
  It is necessary to replace the whole package with a new encryption, please contact us through the Help Desk saying you have this problem. We will send you the whole package and you need to do these steps:
  1. Make a back up of your current installation, all of them
  2. Upload the attached file
  3. Decompress the file
  4. Place the folders in the main installation folder
  5. Pick up the next files from your backup
  includes/config.inc.php
  includes/passwd.inc.php
  includes/phpauction-key.key
  And place them in the includes folder
  
  These actions will create your new package.

  I have a Source Guardian error message warning like: "Warning: SourceGuardian: Unable to register functions, unable to load in Unknown on line 0..."

• If the SSL server has been set incorrectly, the system will crash off completely.
  
  It's just like to ask a page that does not exists. That's the reason that all the system falls down when the SSL server is set mistakenly.
  
  Please follow the next steps:
  
  - Access your database via phpMyAdmin (or any other way to manage your database)
  - Change the value of the field "https" of the table PACKAGENAME_https ( "PACKAGENAME" will change depending on the package you are running). The value must be set to "no" (without quotes).
  
  Once changed this value the system will "wake up" again.
  

  How can I disable the SSL setting? I am having problems with it.

• This message is show because the package detects the install script and it can be run by mistake.
  
  These scripts are only necessary the first time you install the software in your server. After it, they are not more necessary and the system warns you to delete them to avoid overwriting of files and database.
  
  To delete this message away, you can remove or rename the following files:
  
  /admin/install.php
  /admin/install2.php
  /admin/install3.php
  /admin/install4.php
  /admin/install5.php
  

  I get this message on the home admin page: Warning: your installation script is still present in the "admin" directory... What should I do?

• We have had this kind of problem oftenly. Multilingual engine relies in these things in the written order: A site's default language, a cookie, the registered user's language. There are many reasons that combined cause this error.
  
  Has been released the last version of messages.inc.php in the Updates & Upgrades tool to handle this problem out. This patch avoids an "unfindable" message file by forcing to get the default language
  

  I receive this error: Warning: main(/var/www/auctions/includes/messages..inc.php): failed to open stream: No such file or directory in /var/www/auctions/includes/messages.inc.php on line 47

• If you have this problem out, please drop the primary key of the table PHPAUCTIONXL_cats_translated and delete any duplicate categories. If you do not know how to do this, please create a support ticket asking it. Thank you very much for your patience.
  

  Duplicate listings in Category page. If there is one item in a category - when going to that category page to view listings, that item is *duplicated* both in the Category Gallery and in the list of auctions for that category. Also you can't add catego